The following terms and conditions apply to all Returns:
To be eligible for a Return/Exchange, your item must be unused, unopened and in the same condition that you received it. Restocking fee is subject to 15% charge. You have 30 calendar days to return an item from the date you received it. In order to qualify for a return/exchange, your item must be shipped back to Bombshell Extension Co. Upon receiving your return item we will review and check-in with you to confirm or deny the refund. If you are approved, the refund should reflect in 7-10 business days back on your payment card.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund through our Return/Exchange Center after inspecting the item. If your return is approved, we will initiate a refund to your payment card/original method of payment. A 15% restocking fee will apply to all returned hair.
How to Return a Product
Click on the "RETURN FORM" below. Complete all required sections.
Once your return is approved, and we have received the product, we will:
For Returns, credit your account used for the original payment.
For Exchanges, ship out replacement product.
JZ Styles is not responsible for shipping for returns or exchanges.
The following terms and conditions apply to all exchanges:
Provided that the product has not been opened, and the packaging has not been altered, damaged or otherwise affected as determined by the Company, the Company
will allow for the exchange of unopened products for other product of the same or
lesser value as determined by the Company, provided such exchange must be
made within 30 business days after the initial order. All Bello Haven Hair
Extensions come sealed with a security void label. Once opened, the hair cannot
be exchanged for any reason.
For all Return/Exchange requests, please:
1. Fill out the "RETURN FORM" below.
2. Make sure all information is entered correctly.
3. Send the package with the materials back to Bello Haven. Include
the EMA number, your name, address, and phone number with the shipment.
You are responsible for all shipping costs related to all returns/exchanges.
4. Let us know the tracking number of the package you are sending
back by emailing us ATTN: Customer Service.
5. Once we receive the acceptable, unopened product(s), along with
the fully complete information, we will process the exchange within 2-3 business
days. If your exchanged product is sent back to us without an EMA number
and/or the other required information, we may not be able to process your
6. Returns will credited to your original form of payment, and should reflect on your payment card within 7-10 business days.
Our business hours are Monday through Friday, 9 a.m. to 5 p.m. MST. Our stylist
representatives will assist you with your exchange request based on availability.
Additional Terms and Conditions:
(A) Please ensure the accuracy and acceptability of your order prior to
opening the package. Under no circumstances will opened product be accepted
for an exchange or refund. All sales are final, subject to the limited warranty
provided below. By purchasing the product you agree that any and all
alterations, treatment, installation, coloring, trimming, or any other service to the
product may change the quality and condition of the product, among other things,
and the Company shall not be responsible for any such condition. You agree that
you shall be fully responsible for providing notice to third-party clients and
customers all of the Company’s terms and conditions, including the
consequences of alteration to the product as herein referenced. You hereby
agree that you will release and indemnify the Company from and against any and
all liability, damage, obligation or other claim related to the foregoing terms. You
agree that you will only use the product in accordance with the guidelines set
forth by the Company from time to time.
(B) LIMITED WARRANTY: The Company warrants to you that products
purchased from the Company will conform to the applicable Company
specifications for such products. If the Company breaches this warranty, your
sole remedy is limited to an exchange of such product; provided that such
defective product must be returned to the Company, along with acceptable
evidence of purchase. No warranty will apply if the product has been used,
handled, damaged, or modified in any way. SAVE AS EXPRESSLY PROVIDED
IN THESE TERMS AND CONDITIONS, ALL EXPRESS AND IMPLIED
WARRANTIES, TERMS AND CONDITIONS (WHETHER STATUTORY OR
OTHERWISE) ARE EXCLUDED TO THE FULLEST EXTENT PERMITTED BY
LAW. IN PARTICULAR, THE COMPANY MAKES NO WARRANTY
RESPECTING THE MERCHANTABILITY OF THE PRODUCTS OR THEIR
SUITABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, NON-
INFRINGEMENT OF THIRD-PARTY RIGHTS AND WARRANTIES AGAINST
(C) LIMITATION OF LIABILITY: THE CUSTOMER SHALL NOT BE
ENTITLED TO, AND THE COMPANY SHALL NOT BE LIABLE FOR, LOSS OF
PROFITS OR REVENUE, PROMOTIONAL OR MANUFACTURING EXPENSES,
OVERHEADS, BUSINESS INTERRUPTION COST, LOSS OF DATA, REMOVAL
OR REINSTALLATION COSTS, INJURY TO REPUTATION OR LOSS OF
CUSTOMERS, PUNITIVE DAMAGES, LOSS OF CONTRACTS OR ORDERS,
OR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES OF ANY NATURE. THE CUSTOMER’S RECOVERY FROM THE
COMPANY FOR ANY CLAIM SHALL NOT EXCEED THE PURCHASE PRICE
PAID FOR THE AFFECTED PRODUCTS IRRESPECTIVE OF THE NATURE
OF THE CLAIM WHETHER IN CONTRACT, TORT, WARRANTY, OR
OTHERWISE. THE CUSTOMER SHALL INDEMNIFY, DEFEND AND HOLD THE
COMPANY HARMLESS FROM ANY CLAIMS BASED ON MODIFICATION OF
ANY PRODUCTS BY ANYONE OTHER THAN THE COMPANY, THE BREACH
OF ANY OF THE TERMS AND CONDITIONS CONTAINED HEREIN, AND/OR
USE IN COMBINATION WITH OTHER PRODUCTS.
(D) The Company shall not be liable for failure to fulfill its obligations for
any accepted order or for delays in delivery due to causes beyond the
Company’s reasonable control including, but not limited to, acts of God, natural or
artificial disaster, riot, war, strike, delay by carrier, shortage of product, acts or
omissions of other parties, acts or omissions of civil or military authority,
government priorities, changes in law, material shortages, fire, strikes, floods,
epidemics, quarantine restrictions, acts of terrorism, delays in transportation or
inability to obtain labor, materials or products through its regular sources,
which shall be considered as an event of force majeure excusing the Company
from performance and barring remedies for non-performance. In an event of force
majeure condition, the Company’s time for performance shall be extended for a
period equal to the time lost as a consequence of the force majeure condition
without subjecting the Company to any liability or penalty. The Company may, at
its option, cancel the remaining performance, without any liability or penalty, by
giving notice of such cancellation to the Customer.
(E) If technical assistance or advice is offered or given to you, such
assistance and/or advice is given as an accommodation to you. The Company
shall not be held liable for the content or your use of such technical assistance or
advice, nor shall any statement made by any of the Company’s representatives
in connection with the products or services constitute a representation or
warranty, express or implied.
(F) The laws of the State of Colorado will exclusively govern any dispute
between the Company and the Customer, (b) The Customer may not assign
this Agreement without the prior written consent of the Company. This
Agreement is binding on successor and assigns, (c) Products are subject to any
applicable rights of third parties, such as patents, copyrights and/or user licenses,
(d) the prevailing party in any dispute related to the content hereof shall be
entitled to receive from the non-prevailing party an award of its reasonable
attorneys fees and costs related to such dispute.
We are proud of the high quality hair extensions that we offer!
If you have any questions or concerns
please email: Orders@BelloHavenHairExtensions.com