CUSTOMER CARE

 

Have any questions or concerns? We’re always ready to help! Call us at 720.614.9372 or send us an email at Contact@BelloHavenHairExtensions.com

Bello Haven I-Tip and Narrow Edge Weft Hair Extensions are 100% Remy Hair.

 

One of my most important goals was to produce 100% luxury human hair extensions that create full volume and illuminate the use of heat chemicals and glue.

 

Bello Haven Extensions offer both Narrow Edge Wefts and 2 Gram I-Tips,

the least damaging methods.

 

Please follow all of our aftercare instructions to insure the quality of our hair.

 

 

After Care

Now that you have that beautiful, long, thick hair you have always wanted,

there are a few things important things to note. Follow the bellow guidelines will ensure you get the maximum usage from your extensions.

 

- Your new hair will last between 6-12 months; however, the exact time will depend on you and how well you care for them.

 

- Regular maintenance appointments every 6-8 weeks are highly recommended. They will keep both your extensions and

natural hair looking their best.

 

- You must be prepared to spend a longer period of time styling

your hair now that you have hair extensions.

More time and effort is necessary. Just as said tips above,

 

-If the extensions are looked after correctly

you will prolong the life of your new hair.

 

You and your hair are worth the extra time and effort.

 

 

Cleaning Maintenance

-Wash and Condition your hair extensions with a moisturizing shampoo and conditioner. We recommend the Kevin Murphy Repair shampoo

and Kevin Murphy Repair conditioner because it is gentle and effective

when it comes to washing your extensions as well as your real hair.

 

-Always let the conditioner sit on the extensions for 2 minutes before rinsing.

 

-To lock in moisture, and to insure your hair extensions

are truly nourished, towel dry as much as possible and apply a leave in

conditioner. We suggest Kevin Murphy Untangled or a weightless serum.

 

- Always protect your extensions from heated tools by 

using a heat protectant. We recommend Kevin Murphy Heat Protectant.

 

- To restore softness and shine you will want to use your wet brush.

Gently comb through your wet hair focusing on the mid length and ends.

 

 

Brushing & Sleeping

The extensions are attached to your natural hair and therefore pulling them

can result in pulling out your natural hair.

 

-The best way to brush is to start at the bottom

and then work your way up slowly to the top.

 

-Make sure you are using a professional extension brush

to avoid breakage and damage to your own hair.

The Bello Haven Hair Extension Brushes have been designed especially

for all types of hair extensions.

 

-Braiding your hair before bed is very important as it helps to protect

the hair from damage while you sleep. Use a weightless serum before

braiding. We recommend Kristen Ess Working Serum.

 

 

Do not

-Color the Extensions

-Sleep with wet hair

-Submerge hair in salt or chlorine water

-Go over 6 to 8 week maintenance.

 

We are proud of the high quality hair extensions that we offer.

We are not responsible for any hair purchase from us that

has been damaged by additional processes such as coloring

or perming that was not done by our professional stylist. 

 

 

SHIPPING

 

STANDARD SHIPPING WITHIN THE UNITED STATES:​

Most in-stock items should arrive on your doorstep

or in your mailbox within 4-7 business days

after we receive your order.

 

You will receive an email with your tracking information

as soon as your order has been shipped.​

 

STANDARD SHIPPING INTERNATIONAL:

Most in-stock items should arrive on your doorstep

or in your mailbox within 7-11 business days

after we receive your order.

 

You will receive an email with your tracking information

as soon as your order has been shipped.

 

By making your purchase, you (referred to herein as the “Customer” and “you”)

are agreeing to the following terms and conditions with Bello Haven Hair

Extensions LLC (“us,” “we,” “our,” and the “Company”)

 

EXCHANGES

 

The following terms and conditions apply to all exchanges and returns:

All sales are final and nonrefundable except as herein provided. Provided that

the product has not been opened, and the packaging has not been altered,

damaged or otherwise affected as determined by the Company, the Company

will allow for the exchange of unopened products for other product of the same or

lesser value as determined by the Company, provided such exchange must be

made within 14 business days after the initial order. All Bello Haven Hair

Extensions come sealed with a security void label. Once opened, the hair cannot

be exchanged for any reason. 

 

For all exchange requests, please:

    1. Call our customer services department at 720.614.9372. Our

business hours are Monday through Friday, 9 a.m. to 4 p.m. MST. Our stylist

representatives will assist you with your exchange request based on availability.

    2. Obtain a Exchange Material Authorization (EMA) number from

Customer Service.

    3. Send the package with the materials back to Bello Haven. Include

the EMA number, your name, address, and phone number with the shipment.

You are responsible for all shipping costs related to an exchange.

    4. Let us know the tracking number of the package you are sending

back by calling Customer Service (720.614.9372).

    5. Once we receive the acceptable, unopened product(s), along with

the fully complete information, we will process the exchange within 2-3 business

days. If your exchanged product is sent back to us without an EMA number

and/or the other required information, we may not be able to process your

exchange.

 

Additional Terms and Conditions:

(A) Please ensure the accuracy and acceptability of your order prior to

opening the package. Under no circumstances will opened product be accepted

for an exchange or refund. All sales are final, subject to the limited warranty

provided below. By purchasing the product you agree that any and all

alterations, treatment, installation, coloring, trimming, or any other service to the

product may change the quality and condition of the product, among other things,

and the Company shall not be responsible for any such condition. You agree that

you shall be fully responsible for providing notice to third-party clients and

customers all of the Company’s terms and conditions, including the

consequences of alteration to the product as herein referenced. You hereby

agree that you will release and indemnify the Company from and against any and

all liability, damage, obligation or other claim related to the foregoing terms. You

agree that you will only use the product in accordance with the guidelines set

forth by the Company from time to time.

 

(B) LIMITED WARRANTY: The Company warrants to you that products

purchased from the Company will conform to the applicable Company

specifications for such products. If the Company breaches this warranty, your

sole remedy is limited to an exchange of such product; provided that such

defective product must be returned to the Company, along with acceptable

evidence of purchase. No warranty will apply if the product has been used,

handled, damaged, or modified in any way. SAVE AS EXPRESSLY PROVIDED

IN THESE TERMS AND CONDITIONS, ALL EXPRESS AND IMPLIED

WARRANTIES, TERMS AND CONDITIONS (WHETHER STATUTORY OR

OTHERWISE) ARE EXCLUDED TO THE FULLEST EXTENT PERMITTED BY

LAW. IN PARTICULAR, THE COMPANY MAKES NO WARRANTY

RESPECTING THE MERCHANTABILITY OF THE PRODUCTS OR THEIR

SUITABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, NON-

INFRINGEMENT OF THIRD-PARTY RIGHTS AND WARRANTIES AGAINST

LATENT DEFECTS.

 

(C) LIMITATION OF LIABILITY: THE CUSTOMER SHALL NOT BE

ENTITLED TO, AND THE COMPANY SHALL NOT BE LIABLE FOR, LOSS OF

PROFITS OR REVENUE, PROMOTIONAL OR MANUFACTURING EXPENSES,

OVERHEADS, BUSINESS INTERRUPTION COST, LOSS OF DATA, REMOVAL

OR REINSTALLATION COSTS, INJURY TO REPUTATION OR LOSS OF

CUSTOMERS, PUNITIVE DAMAGES, LOSS OF CONTRACTS OR ORDERS,

OR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL

DAMAGES OF ANY NATURE. THE CUSTOMER’S RECOVERY FROM THE

COMPANY FOR ANY CLAIM SHALL NOT EXCEED THE PURCHASE PRICE

PAID FOR THE AFFECTED PRODUCTS IRRESPECTIVE OF THE NATURE

OF THE CLAIM WHETHER IN CONTRACT, TORT, WARRANTY, OR

OTHERWISE. THE CUSTOMER SHALL INDEMNIFY, DEFEND AND HOLD THE

COMPANY HARMLESS FROM ANY CLAIMS BASED ON MODIFICATION OF

ANY PRODUCTS BY ANYONE OTHER THAN THE COMPANY, THE BREACH

OF ANY OF THE TERMS AND CONDITIONS CONTAINED HEREIN, AND/OR

USE IN COMBINATION WITH OTHER PRODUCTS.

 

(D) The Company shall not be liable for failure to fulfill its obligations for

any accepted order or for delays in delivery due to causes beyond the

Company’s reasonable control including, but not limited to, acts of God, natural or

artificial disaster, riot, war, strike, delay by carrier, shortage of product, acts or

omissions of other parties, acts or omissions of civil or military authority,

government priorities, changes in law, material shortages, fire, strikes, floods,

epidemics, quarantine restrictions, acts of terrorism, delays in transportation or

inability to obtain labor, materials or products through its regular sources,

which shall be considered as an event of force majeure excusing the Company

from performance and barring remedies for non-performance. In an event of force

majeure condition, the Company’s time for performance shall be extended for a

period equal to the time lost as a consequence of the force majeure condition

without subjecting the Company to any liability or penalty. The Company may, at

its option, cancel the remaining performance, without any liability or penalty, by

giving notice of such cancellation to the Customer.

 

(E) If technical assistance or advice is offered or given to you, such

assistance and/or advice is given as an accommodation to you. The Company

shall not be held liable for the content or your use of such technical assistance or

advice, nor shall any statement made by any of the Company’s representatives

in connection with the products or services constitute a representation or

warranty, express or implied.

(F) The laws of the State of Colorado will exclusively govern any dispute

between the Company and the Customer, (b) The Customer may not assign

this Agreement without the prior written consent of the Company. This

Agreement is binding on successor and assigns, (c) Products are subject to any

applicable rights of third parties, such as patents, copyrights and/or user licenses,

(d) the prevailing party in any dispute related to the content hereof shall be

entitled to receive from the non-prevailing party an award of its reasonable

attorneys fees and costs related to such dispute.

 

We are proud of the high quality hair extensions that we offer!

If you have any questions or concerns

please email: Orders@BelloHavenHairExtensions.com

BELLO

HAVEN

HAIR

EXTENSIONS

LOCATED

4898 Larimer, Pkwy

Johnstown, CO 80534

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