Customer Care
Updated: Apr 17, 2019
Bello Haven I-Tip and Narrow Edge Weft Hair Extensions are 100% Remy Hair.
One of my most important goals was to produce 100% luxury human hair extensions
that create full volume and illuminate the use of heat chemicals and glue.
Bello Haven Extensions offer both Narrow Edge Wefts and 2 Gram I-Tips,
the least damaging methods.
Please follow all of our aftercare instructions to insure the quality of our hair.
After Care
Now that you have that beautiful, long, thick hair you have always wanted,
there are a few things important things to note. Follow the bellow guidelines will ensure
you get the maximum usage from your extensions.
- Your new hair will last between 6-12 months; however, the exact time will depend
on you and how well you care for them.
- Regular maintenance appointments every 6-8 weeks are highly recommended.
They will keep both your extensions and natural hair looking their best.
- You must be prepared to spend a longer period of time styling your hair now that
you have hair extensions. More time and effort is necessary. Just as said tips above,
If the extensions are looked after correctly you will prolong the life of your new hair.
You and your hair are worth the extra time and effort.
Cleaning Maintenance
-Wash and Condition your hair extensions with a moisturizing shampoo or conditioner.
We recommend the Kevin Murphy Repair shampoo and Kevin Murphy Repair conditioner
because it is gentle and effective when it comes to washing your extensions as well as your real hair.
-Always let the conditioner sit on the extensions for 2 minutes before rinsing.
-To lock in moisture, and to insure your hair extensions
are truly nourished, towel dry as much as possible and apply a leave in
conditioner. We suggest Kevin Murphy Untangled or a weightless serum.
- Always protect your extensions from heated tools by using a heat protectant.
We recommend Kevin Murphy Heat Protectant.
- To restore softness and shine you will want to use your wet brush.
Gently comb through your wet hair focusing on the mid length and ends.
Brushing & Sleeping
The extensions are attached to your natural hair and therefore pulling them
can result in pulling out your natural hair.
-The best way to brush is to start at the bottom
and then work your way up slowly to the top.
-Make sure you are using a professional extension brush to avoid breakage
and damage to your own hair. The Bello Haven Hair Extension Brushes
have been designed especially for all types of hair extensions.
-Braiding your hair before bed is very important as it
helps to protect the hair from damage while you sleep.
Use a weightless serum before braiding. We recommend Kristen Ess Working Serum.
Do not
-Color the Extensions
-Sleep with wet hair
-Submerge hair in salt or chlorine water
-Go over 6 to 8 week maintenance.
SHIPPING
STANDARD SHIPPING WITHIN THE UNITED STATES:
Most in-stock items should arrive on your doorstep
or in your mailbox within 4-7 business days
after we receive your order.
You will receive an email with your tracking information
as soon as your order has been shipped.
STANDARD SHIPPING INTERNATIONAL:
Most in-stock items should arrive on your doorstep
or in your mailbox within 7-11 business days
after we receive your order.
You will receive an email with your tracking information
as soon as your order has been shipped.
By making your purchase, you (referred to herein as the “Customer” and “you”)
are agreeing to the following terms and conditions with Bello Haven Hair
Extensions LLC (“us,” “we,” “our,” and the “Company”)
EXCHANGES
The following terms and conditions apply to all exchanges and returns:
All sales are final and nonrefundable except as herein provided. Provided that
the product has not been opened, and the packaging has not been altered,
damaged or otherwise affected as determined by the Company, the Company
will allow for the exchange of unopened products for other product of the same or
lesser value as determined by the Company, provided such exchange must be
made within 14 business days after the initial order. All Bello Haven Hair
Extensions come sealed with a security void label. Once opened, the hair cannot
be exchanged for any reason.
For all exchange requests, please:
1. Call our customer services department at 720.614.9372. Our
business hours are Monday through Friday, 9 a.m. to 4 p.m. MST. Our stylist
representatives will assist you with your exchange request based on availability.
2. Obtain a Exchange Material Authorization (EMA) number from
Customer Service.
3. Send the package with the materials back to Bello Haven. Include
the EMA number, your name, address, and phone number with the shipment.
You are responsible for all shipping costs related to an exchange.
4. Let us know the tracking number of the package you are sending
back by calling Customer Service (720.614.9372).
5. Once we receive the acceptable, unopened product(s), along with
the fully complete information, we will process the exchange within 2-3 business
days. If your exchanged product is sent back to us without an EMA number
and/or the other required information, we may not be able to process your
exchange.
Additional Terms and Conditions:
(A) Please ensure the accuracy and acceptability of your order prior to
opening the package. Under no circumstances will opened product be accepted
for an exchange or refund. All sales are final, subject to the limited warranty
provided below. By purchasing the product you agree that any and all
alterations, treatment, installation, coloring, trimming, or any other service to the
product may change the quality and condition of the product, among other things,
and the Company shall not be responsible for any such condition. You agree that
you shall be fully responsible for providing notice to third-party clients and
customers all of the Company’s terms and conditions, including the
consequences of alteration to the product as herein referenced. You hereby
agree that you will release and indemnify the Company from and against any and
all liability, damage, obligation or other claim related to the foregoing terms. You
agree that you will only use the product in accordance with the guidelines set
forth by the Company from time to time.
(B) LIMITED WARRANTY: The Company warrants to you that products
purchased from the Company will conform to the applicable Company
specifications for such products. If the Company breaches this warranty, your
sole remedy is limited to an exchange of such product; provided that such
defective product must be returned to the Company, along with acceptable
evidence of purchase. No warranty will apply if the product has been used,
handled, damaged, or modified in any way. SAVE AS EXPRESSLY PROVIDED
IN THESE TERMS AND CONDITIONS, ALL EXPRESS AND IMPLIED
WARRANTIES, TERMS AND CONDITIONS (WHETHER STATUTORY OR
OTHERWISE) ARE EXCLUDED TO THE FULLEST EXTENT PERMITTED BY
LAW. IN PARTICULAR, THE COMPANY MAKES NO WARRANTY
RESPECTING THE MERCHANTABILITY OF THE PRODUCTS OR THEIR
SUITABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, NON-
INFRINGEMENT OF THIRD-PARTY RIGHTS AND WARRANTIES AGAINST
LATENT DEFECTS.
(C) LIMITATION OF LIABILITY: THE CUSTOMER SHALL NOT BE
ENTITLED TO, AND THE COMPANY SHALL NOT BE LIABLE FOR, LOSS OF
PROFITS OR REVENUE, PROMOTIONAL OR MANUFACTURING EXPENSES,
OVERHEADS, BUSINESS INTERRUPTION COST, LOSS OF DATA, REMOVAL
OR REINSTALLATION COSTS, INJURY TO REPUTATION OR LOSS OF
CUSTOMERS, PUNITIVE DAMAGES, LOSS OF CONTRACTS OR ORDERS,
OR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES OF ANY NATURE. THE CUSTOMER’S RECOVERY FROM THE
COMPANY FOR ANY CLAIM SHALL NOT EXCEED THE PURCHASE PRICE
PAID FOR THE AFFECTED PRODUCTS IRRESPECTIVE OF THE NATURE
OF THE CLAIM WHETHER IN CONTRACT, TORT, WARRANTY, OR
OTHERWISE. THE CUSTOMER SHALL INDEMNIFY, DEFEND AND HOLD THE
COMPANY HARMLESS FROM ANY CLAIMS BASED ON MODIFICATION OF
ANY PRODUCTS BY ANYONE OTHER THAN THE COMPANY, THE BREACH
OF ANY OF THE TERMS AND CONDITIONS CONTAINED HEREIN, AND/OR
USE IN COMBINATION WITH OTHER PRODUCTS.
(D) The Company shall not be liable for failure to fulfill its obligations for
any accepted order or for delays in delivery due to causes beyond the
Company’s reasonable control including, but not limited to, acts of God, natural or
artificial disaster, riot, war, strike, delay by carrier, shortage of product, acts or
omissions of other parties, acts or omissions of civil or military authority,
government priorities, changes in law, material shortages, fire, strikes, floods,
epidemics, quarantine restrictions, acts of terrorism, delays in transportation or
inability to obtain labor, materials or products through its regular sources,
which shall be considered as an event of force majeure excusing the Company
from performance and barring remedies for non-performance. In an event of force
majeure condition, the Company’s time for performance shall be extended for a
period equal to the time lost as a consequence of the force majeure condition
without subjecting the Company to any liability or penalty. The Company may, at
its option, cancel the remaining performance, without any liability or penalty, by
giving notice of such cancellation to the Customer.
(E) If technical assistance or advice is offered or given to you, such
assistance and/or advice is given as an accommodation to you. The Company
shall not be held liable for the content or your use of such technical assistance or
advice, nor shall any statement made by any of the Company’s representatives
in connection with the products or services constitute a representation or
warranty, express or implied.
(F) The laws of the State of Colorado will exclusively govern any dispute
between the Company and the Customer, (b) The Customer may not assign
this Agreement without the prior written consent of the Company. This
Agreement is binding on successor and assigns, (c) Products are subject to any
applicable rights of third parties, such as patents, copyrights and/or user licenses,
(d) the prevailing party in any dispute related to the content hereof shall be
entitled to receive from the non-prevailing party an award of its reasonable
attorneys fees and costs related to such dispute.
We are proud of the high quality hair extensions that we offer!
If you have any questions or concerns
please email: Orders@BelloHavenHairExtensions.com
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