Bello Haven Hair Extensions Warranty Policy

At Bello Haven, quality is everything. Each set of Bello Haven Hair Extensions is crafted with intention, precision, and the highest standards in the industry. Because of this, we proudly offer a 3-month limited manufacturer warranty from the original date of purchase.

This warranty covers factory-related defects that may occur during the production process only.

All warranty requests must be submitted within 3 months of purchase. Requests submitted after this time frame will not be accepted.

For any warranty claim to be reviewed, the hair must be returned to Bello Haven Hair Extensions for inspection. Once received, our quality control team will carefully evaluate the product and determine eligibility for replacement.

What Is Covered

This warranty covers manufacturing defects such as:

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  Production or construction flaws
  
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  Structural integrity issues unrelated to wear or maintenance
  
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  Defects present before installation
  

What Is Not Covered

The following are not considered factory defects and are therefore not covered under warranty:

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  Split ends
  
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  Normal wear and tear
  
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  Shedding from daily use
  
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  Color fading or tonal shift
  
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  Dryness from heat, minerals, or environmental exposure
  
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  Improper maintenance or product usage
  

Color Disclaimer

All Bello Haven extensions are professionally colored using textile dyes. As with all color-treated hair—natural hair or extensions—fading over time is completely normal due to:

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  Minerals in water
  
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  Heat styling
  
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  Sun exposure
  
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  Environmental elements
  

To help preserve color longevity, we strongly recommend:

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  Using a shower head filter or soft water system
  
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  Keeping heat styling to a minimum
  
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  Avoiding excessive sun exposure
  
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  Using professional, extension-safe salon products
  

Warranty Void Conditions

The warranty will be automatically voided if the extensions have been exposed to any of the following:

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  Chemical treatments of any kind
  
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  Coloring, toning, rooting, lifting, or lightening
  
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  Overuse of purple or pigmented shampoos
  
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  Mixing Bello Haven hair with other extension brands
  
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  Keratin bonds or tape-ins slipping due to improper installation
  
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  Use of non extension-safe products
  
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  Products containing coconut oil or argan oil
  
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  Ocean, lake, pool, or saltwater exposure
  
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  Product alterations of any kind
  
  

Final Warranty Terms

Bello Haven Hair Extensions reserves the right to determine warranty eligibility after inspection. Warranty coverage applies only to hair deemed defective due to manufacturing and does not cover damage caused by improper care, wear, or maintenance.

This warranty does not cover normal wear and tear.